Rated 4.2 out of 5 by 178reviewers.
Rated 5 out of 5 by Kari Very Nice Very nice property, knowledgeable staff, immaculately clean property. Would definitely stay again. April 14, 2015
Rated 4 out of 5 Very Good But A Bit Pricey Modern, clean and comfortable describe this hotel. More importantly, it was very quiet, housing a wedding party without complaint. However, this hotel was a little more expensive than similar ones, equally nice, in which we stayed. It would be nicer to have a path to the restaurant. April 14, 2015
Rated 5 out of 5 Good nights stay We had a great time. The total experience other than the below average breakfast at this property is a 10!!! Ths staff are great and helpful. The room are very clean and new. April 11, 2015
Rated 5 out of 5 Very good hotel The beds in this hotel are very comfortable. The bathroom was immaculate. The breakfast was tasty. I would definitely reccomend it. April 7, 2015
Rated 1 out of 5 Although I expected to pay a little bit more for my stay in Syracuse due to the NCAA March Madness tournament, the cost of the room was over-priced for what we received. The staff was helpful with providing parking options and maps for the event at the Carrier Dome but that is where the positive review ends. The top sheet comforter had quite a bit of hair on it which was quite gross so we did not use it. I had a points card that I clearly told the check-in staff I was going to use to pay for my stay and that my credit card was only for the incidental hold. In the morning I found my credit card had been charged and it was a HUGE ordeal to get the charges reversed. They wanted to charge me an additional fee to change my credit card even thought I told them the day before how I was paying and they agreed to the take the points card. After an hour of complaining and refusing to leave before the problem was rectified, they reversed the charges. Stand your ground with these people!! If you are paying cash upon check-out make sure they don't charge your credit card! April 6, 2015
Rated 5 out of 5 The hotel was very nice and clean. Everybody there was nice. April 6, 2015
Rated 5 out of 5 Good Hotel We had a king suite during our stay. The hotel is in very good condition, the bed is comfortable and the amenities are good. Being pet friendly is an added bonus. I would recommend this hotel. April 5, 2015