Rated 2.5 out of 5 by 2reviewers.
Rated 1 out of 5 Worst stay ever in Champagne region We have booked 3 rooms for the night of 6-7 December in block B. All of the 3 rooms had no warm water!!!! After having said this to the hotel receptionist, he smiled and suffered ... no real explanation and no apologies! After having said it for the second time (when the last room checked out), he said: 'if you should have not paid in advance, we would be able to offer you a free night immediately' - where we replied: we were obliged to pay and settle our account at check in (while normally settlements are mostly performed at check out!!). We even asked for (partial) reimbursement, which was not possible. Conclusion: 3 rooms with no warm water and a bathroom which was not clean - we will certainly never stay in this hotel anymore (of the comfort suites group) and will certainly not advise it to anyone anymore!!! December 11, 2014
Rated 4 out of 5 by TRAVELER Reims visit We enjoyed our staff. The gentlemen at the front desk was extremely friendly and helpful. Our room was nice. Room and bathroom were very clean. We did not eat breakfast. We would stay at this hotel again. October 19, 2014